This charter is a declaration of Our Vision, Mission, Values, Commitments, Standards and our expectations of others.
To constantly strive to provide valued consumers with the highest quality milk, milk products and cattle feed with the best standards of service by a passionate and focused work forces using state of the art technology ensuring sustained growth and simultaneously ensuring farmers’ delight by better realization of milk price and offer needed service at his /her doorstep.
Our Mission is “Farmers’ prosperity through consumer satisfaction”
We have 13 dairy plants at across Kerala with a capacity to handle 10.02 lakh litres of milk per day. These dairies are ISO and HACCP certified and thereby ensures quality milk and milk products to our valued consumers.
Our two cattle feed plants, each of 300 tones per day capacity are fully automated. We use only good quality raw materials and strict manufacturing process to ensure that milk farmers get quality cattle feed at their door step.
We have set upon ourselves standards for all transactions with you. We undertake that without unnecessary delay we shall promptly communicate the same to the party concerned.
We commit to
Complaints and Grievances
If you have a complaint or grievance against the Federation or any of it’s units, you may contact the Public Grievance Committee headed by the Senior Manager (Quality Control), KCMMF Ltd, Milma Bhavan, Pattom, Thiruvananthapuram – 4 for redressal.(Phone : 0471-2555980 - 2555985)
In receipt of complaints involving bribes or financial irregularities you may approach the Chief Vigilance Officer, KCMMF Ltd, Milma Bhavan, Pattom, Thiruvananthapuram – 4. (Phone : 0471-2555980 - 2555985)
Our Expectation from Client
We expect you to be reasonable and prompt in exercising your rights and obligations in all your transactions with the Federation with out extending inducement of any kind and not raising any frivolous issues.